Terms and Conditions for Man With A Van Bexleyheath
These Terms and Conditions set out the basis on which man with a van Bexleyheath services are provided to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms, together with any written quotation, job confirmation, or service-specific conditions agreed before the move. Please read this document carefully before placing an order, as it explains how bookings are accepted, how payments are handled, when cancellations may apply, and what responsibilities each party holds during a removal, delivery, or other transport service.
The phrase man and van services in these terms refers to any collection, delivery, transport, lifting, loading, unloading, or associated assistance carried out using one or more vans and, where applicable, one or more operatives. These terms apply whether the service is booked for household items, office items, furniture, single-item transport, e-commerce deliveries, or other lawful goods. Nothing in these terms affects your statutory rights as a consumer under UK law.
A booking is only confirmed when the company issues written acceptance, which may be by email, message, or other recorded method. Any quotation provided before confirmation is an estimate based on the information supplied by the customer, including item description, access conditions, collection and delivery points, and preferred date or time. Man with a van Bexleyheath services may be priced by hourly rate, fixed fee, mileage, load size, or a combination of these methods. If the customer’s instructions change after the quote is issued, the quote may be revised accordingly.
It is the customer’s responsibility to provide accurate and complete information at the time of booking. This includes, without limitation, the nature and quantity of items, any fragile or high-value goods, floor level, parking restrictions, lift availability, access times, and any special handling needs. If the customer fails to disclose relevant details, the operator may amend the price, alter the service plan, refuse unsafe items, or cancel the booking where necessary. The company does not accept liability for delays or additional charges arising from incomplete or incorrect information supplied by the customer.
All bookings are subject to availability. The company may offer a time window rather than an exact arrival time due to traffic, loading conditions, weather, vehicle issues, or earlier jobs running over. While every effort is made to attend on time, times are estimates only unless a specific guaranteed appointment has been agreed in writing. Where a delay is anticipated, the customer may be informed as soon as reasonably practicable. Delays caused by circumstances outside the company’s reasonable control do not automatically entitle the customer to compensation.
The customer must ensure that someone authorised to approve the move is present at collection and delivery unless alternative arrangements have been confirmed in advance. If the customer is not present, the company may proceed only if it is safe and practical to do so. Any instructions given on site that differ from the original booking may result in additional costs. The company may refuse to move items that are unsafe, illegal, excessively heavy without adequate assistance, or likely to cause damage to property, persons, or the vehicle.
Payments must be made in the manner and by the deadline stated in the booking confirmation or invoice. Unless agreed otherwise, payment is due immediately on completion of the service. The company may require a deposit, part payment, or full prepayment for certain jobs, especially where a vehicle, crew, or time slot is reserved in advance. Accepted payment methods may include bank transfer, card payment, cash, or other approved methods. Any payment processing fees, where applicable, will be disclosed before payment is taken.
Where the service is charged on an hourly basis, the clock may start when the vehicle arrives at the collection point or at the agreed start time, whichever is later, and may continue until the job is completed or the vehicle is released, depending on the agreed pricing structure. Waiting time, parking charges, congestion costs, congestion-related delays, tolls, ferry costs, and extra labour required because of access issues may be charged where they are reasonably incurred and not already included in the quote. Man with a van Bexleyheath providers may also charge for dismantling, reassembly, packing materials, or additional stops if agreed in advance or required by the circumstances.
Cancellations must be made within a reasonable time before the service date. The exact cancellation charge may depend on how much notice is given, whether a deposit has been paid, and whether the job has already been scheduled or dispatched. If the customer cancels shortly before the appointment or fails to provide access on arrival, a cancellation fee may apply to cover lost time, vehicle allocation, and administration. Where a deposit is non-refundable, this will be made clear at the time of booking. The company may cancel or reschedule a booking if the vehicle is unavailable, if the weather or road conditions make safe operation impractical, or if the customer breaches these terms.
For the avoidance of doubt, any cancellation or postponement requested by the customer should be made in writing or by another recorded method so that the timing of the request can be verified. If the customer asks to change the date, time, collection address, or scope of work, the company may treat the amended booking as a new quotation. Where a customer reschedules within a short period, charges may apply if the original slot cannot be reallocated. Nothing in these terms prevents the company from waiving a fee at its discretion, but any waiver is not a waiver of future rights.
Liability is limited to losses that are a foreseeable result of a breach of contract or negligence on the part of the company, its employees, or subcontractors. The company will take reasonable care when handling goods, but the customer remains responsible for adequately packing items, protecting fragile goods, and ensuring that items are suitable for transport. Unless expressly agreed otherwise, the company is not responsible for pre-existing damage, ordinary wear and tear, or damage caused by poor packing, hidden defects, overloading, or instructions given by the customer that are unsafe or unsuitable. The company is not liable for indirect or consequential losses, including loss of profit, loss of business, or missed appointments.
Where the company stores or handles items temporarily during a move, reasonable care will be taken, but the customer should understand that removal and transport work can involve unavoidable risks. The customer should, where appropriate, arrange insurance for valuable, fragile, or sentimental goods. Any insurance maintained by the company, if applicable, will be subject to its own policy terms, exclusions, and claim limits. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under English law.
The customer must ensure that goods handed over for transport are lawful to move and do not contain prohibited, hazardous, or dangerous substances unless the company has expressly agreed in writing and holds any necessary permissions. This includes items such as explosives, firearms, chemicals, gas bottles, controlled drugs, and other regulated materials. The company may inspect items where reasonably necessary to confirm that they are safe and lawful. If prohibited items are discovered, the company may refuse to carry them and may notify the relevant authorities if required by law.
Waste removal and disposal services are subject to UK environmental and waste regulations. The customer is responsible for declaring the nature of any waste before collection, including whether it is household waste, commercial waste, green waste, bulky waste, electrical items, or mixed waste. The company will only transport or dispose of waste where it is legally permitted to do so and may require a description, photographs, or other details before accepting the job. The customer must not present waste that is contaminated, hazardous, or incorrectly described as ordinary rubbish. Where required by law, waste transfer notes or other records may be completed and retained.
The customer acknowledges that waste must be managed in accordance with applicable legislation, including duties relating to authorised carriers, lawful transfer, and proper disposal at permitted sites. Fly-tipping, illegal dumping, and transfer of waste to unlicensed persons are prohibited. If the customer asks the company to remove waste, the customer confirms that they have the right to dispose of it and that the waste has not been stolen, mixed with unsafe substances, or hidden among general items. If the company suspects unlawful waste disposal, it may refuse the job or terminate the service immediately.
Any items left behind after completion of the job may be treated in line with the company’s reasonable storage, disposal, or return procedures, depending on the circumstances and the costs involved. Where the customer requests return of forgotten property, additional transport charges may apply. If items are found to be contaminated, infested, unsafe, or otherwise unsuitable for storage or handling, the company may dispose of them lawfully or seek instructions from the customer. The company does not accept responsibility for items not specifically listed, counted, or identified at the time of collection.
Man with a van Bexleyheath services are provided on the basis that the customer will cooperate reasonably and will not instruct operatives to act in a way that is unlawful, dangerous, or outside the agreed scope. The company may pause or stop work if conditions become unsafe, including due to severe weather, blocked access, aggressive behaviour, unsafe lifting conditions, or damage risk to property. If work is suspended for safety reasons, the customer may still be charged for time already spent and for any reasonable costs incurred.
These terms are governed by the law of England and Wales, and any dispute arising from or connected with them will be subject to the exclusive jurisdiction of the courts of England and Wales, unless the customer has the right to bring proceedings in another part of the UK under mandatory law. If any provision of these terms is held to be unenforceable, the remainder will continue in full force. These terms may be updated from time to time, and the version in force at the time of booking will apply to that service unless otherwise agreed in writing.